Privacy policy

The data controller is FL Business Management Co. L.L.C, licence 1260878 (Dubai Department of Economy and Tourism). Address: Office 1008-082, Al Sufouh 2, Dubai, UAE · P.O. Box 237951. We accept questions about your data and deletion requests by phone or WhatsApp at +971 58 520 7952 or by email at info@gofirm.ae.

• Your name and a contact for our reply — the phone number or email you gave
• Your preferred channel: WhatsApp, Telegram, a call or email
• What you wrote about your matter, and the optional fields: company and place of registration, best time, meeting format, which document to review
• For the checklist by email — your email and the items you ticked in the list
• The address of the page the request was sent from, and its topic
• How you reached the site: link tags (utm), a click on a Google or Yandex ad, the site you came from, and the first page of the visit

• The website runs through Cloudflare: it sees your IP address and technical browser data in order to deliver the page and protect the site from attacks. From the IP, the website learns only your country — so that the phone field already shows its code
• Your browser keeps the country code you chose for the phone field, the country you looked at in the menu, your place on a page when you go back, and where the visit came from — for up to 90 days. The visit source reaches us only together with a request; the rest stays on your device
• The site uses Google Analytics: it sets its cookies in your browser, and Google receives details of the visit: which pages were opened, where you came from, your device, approximate location, taps on WhatsApp and phone, and the fact that a request was sent — without the name or contact details from the form. If you came from our ad on Google, Google Ads learns that a request followed the ad click: this is how we see which ads work

• Analytics starts when you open the site; there is no separate pop-up asking about it
• You can opt out in your browser: block cookies for the site or install Google’s official Google Analytics opt-out add-on (tools.google.com/dlpage/gaoptout). The saved visit source is deleted together with the site data in your browser settings
• There are no ad network pixels and no ad retargeting on the site: Google Analytics only tells Google Ads that a request followed an ad click

• To reply to your request in the way you chose
• To prepare a consultation, a meeting, a document review or a proposal for a service
• If you become a client — to provide the service; from then on your data is processed under the terms of the contract

We don’t send marketing mailings without your separate consent.

You sent the request yourself and asked us to reply — that is your consent and a step towards a possible contract. This is the basis for processing both under the UAE personal data protection law (Federal Decree-Law No. 45 of 2021) and under the GDPR if you are in the EU. Analytics is based on our legitimate interest in knowing which pages help people choose a service and which ads work; you can opt out in your browser.

• Your request goes into our request management system (CRM) and is available to the staff handling your matter
• If your question concerns another country — to GOFIRM staff or partners in that country, only to reply to your request
• If you write to us on WhatsApp or Telegram, the messenger also processes the conversation — under its own rules
• Google (Analytics and Ads): visit details are processed on its servers, including outside the UAE, under Google’s terms

We don’t sell the data from your request or share it for advertising. We share it with government authorities only when the law requires it.

For as long as we need it to reply and to work on your matter. If you become a client — for as long as accounting and anti-money laundering laws require. If your request doesn’t turn into work, we will delete it at your request.

• To find out what data we hold about you and get a copy
• To correct inaccurate data
• To ask us to delete your data or restrict its processing
• To withdraw your consent — this doesn’t affect processing carried out before you withdrew it
• To complain to a data protection authority

To exercise a right, contact us by phone or WhatsApp at +971 58 520 7952 or by email at info@gofirm.ae. We will reply and tell you what we have done.

If the way we process data changes, we will update this page and the version date at the top.